Privacy Policy

1. Who we are

SpotMyGig operates a platform for live music discovery, booking, communication, and payment-related workflows. In many cases, SpotMyGig acts as the controller of the personal data described in this Privacy Policy.

2. What data we collect

Depending on how you use SpotMyGig, we may collect:

• Account data: email address, password hash, user identifiers, language, and onboarding status.
• Profile data: display name, artist or venue information, phone number, country, city, address, biography, media, genres, services, products, links, and public-facing profile content.
• Booking data: booking requests, dates, times, pricing, negotiation activity, confirmations, cancellations, payment status, settlement data, invoices, and payout-related details.
• Messaging data: messages, conversation participants, moderation reports, and block-related safety data.
• Billing and payout data: invoice details, company details, tax-related billing fields, payment method metadata, and external payment provider references.
• Technical data: device identifiers, push token data, app and browser interaction data, logs, IP-related information, and security events used to maintain service integrity.
• Support and communications data: messages you send to us, emails, and responses connected to support or account issues.

3. How we collect data

We collect personal data directly from you when you register, complete onboarding, edit your profile, upload content, create or respond to bookings, send messages, connect payment-related details, subscribe, or otherwise use SpotMyGig. We may also receive data from integrated services and payment providers, as well as from technical logs and automated security systems.

4. Why we use your data

We use personal data to:

• Create and manage your account.
• Complete onboarding and personalize the experience for artists, venues, and other users.
• Display profiles and help users discover each other.
• Enable booking offers, negotiations, messages, confirmations, and event workflows.
• Process subscription access, billing flows, transactions, invoices, payouts, refunds, disputes, and related records.
• Send product, transactional, security, and service communications, including push notifications and email.
• Protect the platform, detect misuse, investigate fraud, and enforce our terms.
• Improve platform reliability, performance, design, moderation, and user experience.
• Comply with legal, tax, accounting, security, and regulatory obligations.

5. Legal bases for processing

Where applicable, we process personal data on one or more of the following legal bases: performance of a contract with you, compliance with legal obligations, our legitimate interests in operating and securing SpotMyGig, and your consent where consent is required.

6. How your data may be shared

We may share personal data with:

• Other users, where data is needed for profile visibility, booking flows, or messaging.
• Payment, billing, subscription, fraud-prevention, infrastructure, communication, hosting, analytics, mapping, and support providers.
• Professional advisers, auditors, insurers, or authorities where reasonably necessary.
• Law enforcement or regulators where required by law or to protect rights, safety, and platform integrity.
• A buyer or successor in connection with a merger, sale, restructuring, or acquisition involving SpotMyGig.

We do not sell your personal data as a standalone product.

7. Profile visibility and user-to-user data

Some profile information is intended to be visible to other users so the platform can function as a booking marketplace. If you publish content in your SpotMyGig profile, submit booking information to another user, or participate in messaging, that information may be visible to the people involved in those flows.

8. Data retention

We keep personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including account management, platform safety, bookings, payments, dispute handling, legal compliance, accounting, and recordkeeping. Retention periods may vary depending on the type of data and the legal or operational need.

9. Security

We use reasonable technical and organizational safeguards to protect personal data against unauthorized access, misuse, loss, alteration, or disclosure. No system is perfectly secure, so we cannot guarantee absolute security, but we work to keep SpotMyGig and its users protected.

10. International data transfers

SpotMyGig and its service providers may process data in countries outside your own. When we do so, we take appropriate steps to protect personal data in line with applicable legal requirements.

11. Your rights

Depending on your location and applicable law, you may have rights to request access to personal data, correction, deletion, restriction, objection, portability, or withdrawal of consent where consent applies. You may also have the right to lodge a complaint with a competent supervisory authority.

12. Cookies and similar technologies

SpotMyGig may use cookies, local storage, session technologies, and similar tools to keep you signed in, remember preferences, protect sessions, understand performance, and improve the website experience.

13. Children’s privacy

SpotMyGig is not intended for children who are below the age at which they can lawfully use the service under applicable law. If you believe a child has provided personal data inappropriately, please contact us so we can review the matter.

14. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the effective date above and provide additional notice where appropriate. Your continued use of SpotMyGig after an update means the revised policy applies.

15. Contact

If you have privacy-related questions or requests, please contact SpotMyGig through the contact details published on the platform.